Tumble dryer's drying results are poor and laundry is damp after drying

Last updated 11/12/2019 12:11


  • Laundry stays damp after drying
  • Tumble dryer does not heat up
  • Drying results are poor

Applies to:

  • Vented dryer
  • Condenser dryer
  • Heat pump dryer


1. Choose the right drying programme.

Make sure that the respective type of washing and the care symbols in the label of the laundry comply with the drying program. 

You will find help in the program overview in the user manual. 

Download user manual.

2. For programmes that are humidity-controlled, such as "Cotton Cupboard Dry", select a higher level of dryness, such as Extra Dry.

Tumble dryer programmes are essentially either time-controlled or humidity-controlled.
4. If the load consists of different thicknesses of fabric or different types of fabric, sort the laundry by thickness and fabric type and dry separately.
Depending on the model, some devices also offer special programs, such as "MIX XL", "JEANS" or "Bed Linen", which are suitable for different types of fabric or laundry of different thicknesses.
5. Set the DRY PLUS option to MAX if your dryer is equipped with it.
5. Set the remaining moisture level option to the highest drying level if your dryer is equipped with it.
6. Clean all filters and the condenser (if accessible) regularly and carefully as described in the user manual.

You can download user manual here.

7. Do not exceed the maximum load size.

Note: The indication of loading quantity always refers to the weight of the dry laundry.

8. Ensure a room temperature higher than +5°C and lower than +35°C. Optimal room temperature to achieve best drying results is between 19°-24°C.

9. Contact an Authorized Service Center.

If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.

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