Washer dryer does not take detergents / water remains in the softener compartment

Last updated 18/05/2020 15:29


  • Detergent remains in the drawer
  • Softener remains in the drawer
  • No smell of the softener on the laundry
  • Leakage from the detergent drawer's front 
  • Mould in the detergent drawer
  • Water remains in the softener compartment

Applies to:

  • Front loader washing machine
  • Washer dryer


1. Remove the detergent dispenser drawer by pulling it firmly

Some models require pressing the catch downwards as indicated in the picture to pull the drawer out:

2. Remove the top part of the additive compartment to aid cleaning and flush it out under running warm water, to remove any traces of accumulated detergent. After cleaning, put the top part back into position.

3. Make sure that all detergent residue is removed from the upper and lower part of the recess. Use a small brush to clean the recess.

4. Insert the detergent drawer into the guide rails and push it in. Run the rinsing programme without any clothes in the drum.

5. Clean the detergent drawer regularly to prevent building in detergent residues

6. Always follow the instructions that you find on packaging of the detergents or other treatments without exceeding the indicated maximum level

7. Open the dispenser drawer slightly after every wash so it can dry out between washes

8. Use regularly recommended specialized detergents available from our Webshop.


Book a service
Book a service

Having issues with your appliance? Book a reliable and professional service from our expert technicians to get your product up and running.

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.