Washing machine does not take detergents / water remains in the softener compartment

Last updated 22/05/2024 13:02


  • Detergent remains in the drawer
  • Softener remains in the drawer
  • No smell of the softener on the laundry
  • Leakage from the detergent drawer's front 
  • Mould in the detergent drawer
  • Water remains in the softener compartment
  • Fabric conditioner does not dissolve in my washing machine

Applies to

  • Front loader washing machine
  • Washer Dryer


GUIDE FOR CLEANING - The below diagrams do not show every possible variation of the drawers in our range, however, the principles on how to remove the drawer and compartments remain the same.

For a more specific guide on your exact model please refer to the user manual.

1. Remove the detergent dispenser drawer by pulling it firmly.

Some models require pressing the catch downwards as indicated in the picture to pull the drawer out:

2. Remove the top part of the additive compartment to aid cleaning and flush it out under running warm water, to remove any traces of accumulated detergent. 

After cleaning, put the top part back into position.

3. Make sure that all detergent residue is removed from the upper and lower part of the recess. 

Use a small brush to clean the recess.

4. Insert the detergent drawer into the guide rails and push it in. 

Run the rinsing programme without any clothes in the drum.

5. Clean the detergent drawer regularly to prevent building in detergent residues.

6. Always follow the instructions that you find on the packaging of the detergents or other treatments without exceeding the indicated maximum level.

Make sure that the detergent is dosed in accordance with the manufacturer's recommendations and the washing machine's user manual.

Note: Using capsules or pods in drawers not designed for them may result in leaks from the detergent drawer. In this case, place the capsule directly into the washing machine drum.

7. Open the dispenser drawer slightly after every wash so it can dry out between washes.

8. Use regularly recommended specialized detergents available from our Webshop.

 Cleaning for Washing Machines

Book a service
Book a service

Having issues with your appliance? Book a reliable and professional service from our expert technicians to get your product up and running.

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.